Shipping Policy

Shipping and Delivery

We are committed to delivering your order as quickly and accurately as possible. This document contains all the information regarding our shipping and delivery policies.

Processing time

Orders are processed within 1-3 business days. Once your order ships, you will receive an email with tracking details.

Delivery times

Average shipping time is 3-7 business days, depending on your location. Please note that delivery may be delayed during peak periods or due to customs procedures.

Shipping method and origin

All orders are shipped directly from our supplier located in China. Therefore, customs charges may apply, depending on the country of delivery.

Shipping costs

Shipping costs are displayed at checkout. These costs depend on weight, destination, and shipping method selected.

Responsibility during shipping

  • If the tracking information indicates that the package has been delivered, the responsibility lies with the customer.

  • Please carefully check the address provided; any errors must be reported within 24 hours of placing your order.

For shipping related questions, you can contact us at novelletoronto@gmail.com.